Frequently Asked Questions
Everything you need to know about enhancing your living space with Aesthesy.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location. You will receive a tracking number as soon as your package leaves our warehouse.
Do you offer international shipping?
Currently, we ship to most major international destinations. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.
What is your return policy for home decor items?
We want you to love your space. If you are not satisfied, you can return items in their original condition within 30 days of delivery for a full refund, excluding shipping costs.
Are your products handmade or sustainably sourced?
At Aesthesy, we prioritize quality and ethics. Many of our collections feature artisanal, handcrafted pieces and we strive to use eco-friendly materials and sustainable manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
What should I do if my item arrives damaged?
We take great care in packaging, but accidents can happen. If your item arrives damaged, please email our support team with photos of the damage within 48 hours of receipt, and we will arrange a replacement immediately.